FAQ's

Shipping & Delivery

Items are usually shipped within 1 business day of your funds being received

All parcels will be shipped via Australia Post Standard Parcel Post. Standard Post will take 5-7 business days depending on your location. Express post will be next day delivery unless it is a regional location. In this case it will be the following day. Please check Australia post website for Express Post locations and timing

Postage cost will depend on the weight and size of the item. The shipping cost will be shown to you on check out. Below is a guide per product.

Product

Standard Post

Express Post

Kids Jodhpurs/Breeches

$7.45

$11.00

Ladies Jodhpurs/Breeches

$10.00

$15.00

Whips/Browbands/Halters

$7.45

$11.00

Saddle Blankets

$14.00

Please ask

Fly Veils

$2.10

$7.00

I do combine postage on multiple items and this will work out cheaper for you. The cost will be shown to you on checkout.

I also offer free postage on purchases over $150

I offer both standard parcel post as well as express post options. Please select at checkout

Please ensure that the address provided is suitable to receive a parcel. Once a delivery is marked "delivered" by Australia post I cannot take any responsibility for the item.

Returns and Refunds

We offer a 30 day refund or exchange policy.

If you want to return the product please email us at contact@horsebiz.net.au with the details of the return/refund. In order for us to improve our service to you I would appreciate if you could include a reason for the return but this is optional.

Please return the product in its original condition to the address below:

Horse Biz

PO Box 46

The Patch

Victoria, 3792

Return postage to be paid by the buyer unless there is an error on our part.

Once item is received and assessed a refund will be processed via the original payment method within 24 hours

Refund will not include the original postage cost unless there was an error on our part

If you want to exchange for a different size/style etc. you will need to re purchase and pay for the item through the shop

Privacy Policy

We will not disclose your name, address or any of your personal details to third parties for marketing purposes. If you agree to receive our newsletter, we will contact you regarding special offers and new products. You may opt out of receiving these newsletters at any time.

Other

What brand are your products?

Our products are unbranded. I deal directly with the manufacturer so they are made exact to my specifications and this allows me to bring the products to you at a fraction of the price of branded equivalents. The manufacturer supplies leading European companies so the quality and workmanship is of a high standard

Do you have any size charts?

There are size charts within the photos of each listing. Its usually the last photo. Please,make sure you check the size chart specific to the item you are interested in. There is size variation between styles and the size charts will vary to reflect this.